Can I have a friend or family member pick up or drop off my pet?

Yes, you may. However, we you will need to provide us with the first and last name and contact information for the person that has permission to pick up your pet. Please note: We require ID from the person authorized to pick up your pet. Should someone come in to pick up your pet, and their name and your authorization are not on file, or they don’t have the proper ID, we will not release your pet. As far as payment is concerned, you may leave a valid credit card on file, you may pay in advance, or the authorized person may on your behalf.